Quick answers about ordering, our products and using them. Can’t find yours? Contact us and we will help.
Ordering and delivery
How fast is delivery?
We deliver within a day anywhere in Nairobi. Nairobi delivery is free on orders over KSh 2,999.
How can I pay?
You can pay with M-Pesa using Paybill 4095261.
Where can I buy Dadacare Plus in store?
Dadacare Plus is stocked at QuickMart, Chandarana, Healthy U, Carrefour and on Jumia. See our Where to Buy page for stockists near you.
What is your returns policy?
Please read our Return and Refund Policy.
Choosing your product
Which pad size should I choose?
The 290mm pad with wings is our everyday pad for day and night. The 340mm heavy flow pad is longer for heavier days and overnight. Panty liners are for light days and daily freshness. Read Sanitary Pads vs Pantyliners: When to Use Which?
Should I use pads or tampons?
It depends on your flow and lifestyle. Our guide Tampons vs Pads: Which Is Right for Your Lifestyle? can help you decide.
Are your products chlorine-free?
Yes. Our pads and liners are chlorine-free. Our tampons are 100% cotton with no chlorine, rayon, fragrance or parabens.
What are the packages?
Packages combine products in one order, for example a pad and liner set, a tampon set, or a wash and wipes set. See all Packages.
Using our products
How do I use a tampon for the first time?
Follow our step-by-step guide: How to Use a Tampon for the First Time.
Can I swim during my period?
Read Can You Swim During Your Period? for what you need to know.
Are the intimate wipes flushable?
Yes. The wipes are flushable and biodegradable, and break down within about a minute in water. Dispose of the individual packaging separately.
How do I use the Probiotic Foam Wash?
Pump a small amount into your palm and lather. Use on the outer intimate area only, rinse from front to back, then pat dry with soft cotton.
How should I dispose of used pads?
Wrap the used pad in its wrapper or paper and put it in a bin. Do not flush it. See How to Dispose of Sanitary Pads Properly in Kenya.
